Return / refund policy
Thank you for your purchase!
This return and refund policy indicates the context in which you are eligible for a return and/or a refund on your order. This policy covers our online sales.
How many days do I have to return my item?
We understand that you might change your mind. As such, you can return any magazine ordered within 14 days of delivery. The 14-day window starts on the day you effectively receive the item at your delivery location. The magazine needs to be in its original packaging, unopened.
If the product is damaged in any way, opened or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.
To notify us of your return, please contact our customer support team through email at hello@soapbox.sydney
Once we are informed of your intent to return your order, you will have 14 days to send us back the item from the date of your return notification to us.
You do not have to provide any reason for the return. However, we would love to get more feedback on the reason for your return so we may contact you to learn a bit more about your experience. This will help us improve our product and the experience for our customers.
Do I need to cover the return shipping cost?
Yes, you will have to cover the shipping cost.
What type of refund can I expect?
If you return your order within the 14-day window aforementioned, we will refund you by bank transfer.
When will I receive my refund?
We will proceed with the refund within 14 days of receiving your cancellation request. We might however delay the refund If we haven't received the item within that time window, or if we don't receive evidence that the item was returned.
How much will the refund be?
The refund will cover your order amount.
For any questions regarding our return policy, please reach out to our customer service team through email at hello@soapbox.sydney